Shipping policy

Last updated: 2026-06-02

Thank you for shopping with Kitty Pic Magnets. This page explains how we make, ship, and deliver your order. Because every item is custom-printed for you, the total time you wait is the sum of production time and transit time.

Production Time

Each order is printed to your specifications. Standard production time is 2–5 business days (Monday through Friday, excluding U.S. holidays). Please note: If you are using our "buy now, upload later" feature, production time begins only after your photos have been successfully submitted. Larger orders or items with complex personalization may take slightly longer; if so, we will reach out before production begins.

Transit Time

Once your order ships you will receive a confirmation email with tracking. Estimated delivery times provided by the carrier are not guaranteed and may be affected by weather, carrier capacity, or customs for Canadian destinations.

Shipping Methods & Rates

We are proud to offer Free Shipping on all orders.

Ships to: United States and Canada
Carrier: USPS (United States Postal Service)

Order Confirmation & FTC Mail Order Rule

You will receive an order confirmation by email immediately after checkout. In accordance with the FTC Mail Order Rule, if we cannot ship your order within the stated production window, we will notify you and you may consent to a delay or, at your option, cancel for a full refund.

International Shipping (Canada)

We currently ship to the United States and Canada. For orders shipping to Canada, please be aware that your package may be subject to import duties, taxes, or customs fees levied by the destination country. Kitty Pic Magnets is not responsible for these charges, and they are the sole responsibility of the customer.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Orders that are returned to us as undeliverable, refused, or returned because of an incorrect address may require a re-shipping fee at the customer's expense.

Lost or Delayed Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the buyer. If tracking shows delivered but you have not received the package, please first contact the carrier to file a trace; then email us so we can help.

Damaged on Arrival

If your order arrives damaged, please email tom@scrantonmagnets.com within 14 days of delivery with your order number and clear photos of the damage and the outer packaging. We do not require you to ship damaged personalized items back — please keep them; we will arrange a replacement at no cost. See our Refund Policy for full remake details.